The National Gallery
Membership is a key priority in this national museum’s Strategic Plan to become 50% self-funded by 2023. With a new ticketing and CRM platform launching in the summer, this is an exciting opportunity to help shape the future success of its Membership scheme and associated income areas.
The Membership Manager will collaborate with internal and external stakeholders to ensure effective delivery of the organisation’s objectives for membership, ticketing and audio guide sales. They will be experienced in achieving commercial success, with strong interpersonal skills and the ability to effectively manage others.
The Membership Manager will be responsible for achieving income targets for the acquisition and retention of Members across all sales channels. The role will maintain an enticing and engaging proposition, improve operating efficiencies and grow secondary income generation across a range of commercial product areas.
This is a career development opportunity for an individual with the aptitude to oversee the systems underpinning the sale and purchase of Membership, tickets and audio guides run efficiently and effectively through the line management of an Operations Manager and Membership Supervisor.
The role will advise and support the Membership Supervisor on developing and maintaining a commitment to delivering excellent customer service and support the team in delivering appropriate levels of briefings and training to key stakeholders such as the Visitor Engagement team, Digital Services and Marketing to promote/sell Membership, tickets and audio guides.
Flexible working arrangements to suit.
To download the job description for the position and for further information about how to apply, please go to https://www.execucare.com/jobs/sobom/1479.
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Employer: Wycombe Swan
Job Title: Ticket Office Manager
The Ticket Office Manager has responsibility for managing the Ticket Office team and all aspects of ticket sales within the venue, including staffing, administration of the ticketing/online/telephone systems and reporting. They oversee all sales of tickets which involves line managing ticket office staff and coordinating external promoters, internal stakeholders and the general public. Our ideal candidate will be an experienced and capable team leader who motivates staff to achieve the best results within a busy environment. They will be adept at dealing with multiple stakeholders and balancing priorities, equally confident in front-line customer service as they are in administration. Demonstrable experience in a customer facing ticketing role is essential. Wycombe Swan is a vibrant and dynamic place to work - a venue which presents some of the best music, theatre and comedy in the country across three spaces.
25 February 2019
Complete the HQ Application Form available at wycombeswan.co.uk and submit with a covering letter to email@example.com
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