Family Tickets are looking for an Audience Services Manager to lead our customer support function on a maternity cover basis. As Audience Services Manager, you’ll lead our audience services team in delivering an exceptional experience to our customers. You’ll manage customer communications, train and monitor our support team and ensure that our customers are engaged and listened to at every stage of their journey with us.
Our mission is to offer the easiest and most caring service to help UK families plan, book and share amazing days together. It’s grown from 10 years’ experience marketing and selling over 1.3 million tickets to some of the UK’s biggest family events, including In the Night Garden Live, Bing Live and Peppa Pig’s Best Day Ever.
2020/21 is an exciting time for us as we promote our new website, grow our online community and continue to provide award-winning support to our customers.
About the job
Salary: £28,000 - £31,000
Reports to: Managing Director
Location: London, SE1
Contract: Fixed-term 12-month maternity cover from April 2020. Subject to the intentions of the existing postholder; two months notice will be given if the contract is due to end earlier.
Hours: Up to 37.5 hours per week, Monday to Friday. Flexible or part-time working will be considered. Occasionally some evening and weekend work may be required. Normal office hours are 9:30am – 6pm.
● You can demonstrate empathy for customers and colleagues, and you care about improving their experience.
● You have at least 2 years’ experience in a customer service role at supervisory level.
● You are confident in delivering an exceptional customer experience by leading support teams and managing processes and systems.
● You have excellent customer service skills – you are confident and sensitive when communicating with customers.
How to apply
To read the full job description, visit http://bit.ly/2G9VhaF where you’ll also find details of how to apply.
Deadline extended! Please submit your application by 6pm Mon 2 March 2020. If you have already applied for this role, there is no need to re-apply. Your application is already being considered.
We look forward to hearing from you!
(C) SOBOM - The Society of Box Office Managers 2016